GENERAL QUESTIONS
What is a domain name?
Are there any rules for registering a domain
names?
How do I pay for a domain name registration?
How do I find out if the domain name I
want is available?
What are registrants, registrars, and registries?
Who should register a domain name?
How do I create an account?
REGISTRATIONS
Which domain name extensions (TLDs) can
be registered through my account?
How do I register a domain name?
How long does it take to register a domain
name?
What can I do if the domain name I want
has already been registered?
Can I register multiple domain names at
one time?
How do I delete a domain name registration?
How do I renew my domain name registration?
Can I renew multiple registrations at one
time?
How do I renew an expired domain name registration?
What is the Redemption Period?
How do I transfer my domain name registration
from another registrar?
Why did my registration transfer request
get declined?
Can I transfer multiple domain name registrations
at one time?
How do I transfer my domain name registration
away to another registrar?
How do I transfer my domain name registration
to another registrant?
ADMINISTRATION
Who has access to modify a domain name or
account?
How do I modify my account information?
How do I modify my domain registration WhoIS
information?
Who do I list as the contacts on the registration?
How do I set the auto-renewal option for
my registrations?
How can I avoid having to re-enter my credit
card information all the time?
How can I update my default account payment
information?
What does the registration lock feature
do?
How can I lock/unlock my domain name registration?
Can I change the expiration date of my
registrations so they expire at the same time?
NAME SERVER MODIFICATION
Who has access to modify a domain name
or account?
What are name servers and why do I need
them?
How do I modify the DNS information for
my domain name?
Can I modify the DNS information for more
than one domain name at a time?
How do I register a name server?
How do I modify a name server's host name
or IP address?
How do I delete a name server?
GENERAL QUESTIONS
What is a domain name?
A domain name is an Internet address
(example: some-company.com). This is the convention
used to access a web site. Many people use domain names
to promote their business. A registrant would go through
a registrar to register a domain name with the registry.
Are there any rules for registering
a domain names?
A domain name can contain the English-language letters
A through Z, and the digits 0 through 9. You can also
use hyphens, but hyphens cannot begin or end your domain
name. Spaces and special characters (i.e. - !, $, &,
#, etc.) are never permitted. It must be a minimum of
3 characters, and a maximum length of 67 characters.
How do I pay for a domain
name registration?
Credit card is the only form of payment accepted for
domain name registrations, renewals, and transfers.
Other forms of payment are accepted only for Bulk Transfers.
How do I find out if the
domain name I want is available?
You can check the availability of a domain by doing
a “WhoIS.” The WhoIS is the public information
on a domain name registration – it shows where
the domain is registered, the contact information (registrant,
administrator, technical, and billing), the registration
created date, expiration date, updated date, and the
DNS name server information (where it is pointed to).
What are registrants, registrars,
and registries?
A registry is an entity that maintains the master database
of domain names for a particular top-level domain (TLD).
Below are the registries we work with and their corresponding
TLDs (extensions):
VeriSign .COM & .NET
PIR .ORG
Afilias .INFO
NeuLevel .BIZ
NeuStar .US
The registry receives domain name information from
registrars, who register domain names on behalf of registrants-people
like you who would like to register and use a domain
name. The registry puts that information into what is
called a "zone file," which allows computers
to route Internet traffic to and from domains around
the world.
Who should register a domain
name?
Any entity that is trying to establish a presence on
the Internet should register a domain name.
How do I create an account?
To create an account, simply click on “Register”
in the upper right hand corner of the home page. You
will need to provide a unique username and password
as well as a password question and answer in case you
should forget your password at a later date. Once this
is done you will need to fill out your Organizational
Contact information. This will be the listed registrant
of the domains that will be registered through that
account. If the billing, administrative and technical
contacts are the same, click on the appropriate button.
If not, continue to add the appropriate details for
these contacts.
You will need to agree to the Terms and Conditions in
the domain registration service agreement.
You can read the agreement by clicking
on "Policies" on the login page and then on "Service Agreement."
You will then be asked to verify the information you
have submitted. You will then be forwarded to your home
page where you can begin to manage your account.
REGISTRATIONS
Which domain name extensions
(TLDs) can be registered through my account?
You will be able to register .com, .net, .org, .us,
.info, and .biz extensions.
How do I register a domain
name?
Log into your account and click on “Domain Management”
then on “Register Domain.” Start by checking
your domain name availability. Enter one domain name
per line making sure that you have removed all spaces
and you do not use the www in front of the domain name.
After your domain names have been checked and are available
for registration, name server and payment information
will be entered.
How long does it take to register
a domain name?</p>
Our system registers domain names in real time. Once
you press the final submit button, the domain name is
registered at the registry.
What can I do if the domain
name I want has already been registered?
If your domain name is already registered with someone
else you can backorder your domain name or if the domain
name you choose is not available, try checking variations
of the domain and/or with the other extensions. For
example if you want "yourcompany.com" and
it is not available, try "yourcompany.biz"
or "yourcompany.info." Keep in mind some names
may be trademarked.
Can I register multiple domain
names at one time?
Yes. You may register up to 150 domain names at one
time.
How do I delete a domain name
registration?
Once the domain name has been registered it cannot be
deleted.
How do I renew my domain name
registration?
You can only renew a registration with the current
registrar. To renew your registration with us, log on
to your account and click on “Domain Management”
and then “Renew Domain.”
Can I renew multiple registrations
at one time?
Yes. Log into your account click on “Domain Management”
and then on “Renew Domain.” A list of all
of your domain names will be shown. Indicate the domain
names you wish to renew, the number of years you want
to add to the registration, and provide payment information.
How do I renew an expired domain
name registration?
You can only renew a registration with the current
registrar. If the expired registration has gone past
the registrar’s grace period, only that registrar
will be able to restore the domain name from the Redemption
Period.
What is the Redemption Period?
The Redemption Period is a 30-day period in which a
domain registration is placed after being requested
for deletion by the registrar it was registered through.
Some registrars may offer the option to restore the
deleted registration for a restoration fee. You will
need to contact the registrar in question for more information
on their policy.
How do I transfer my domain
name registration from another registrar?
Log into your account and click on “Domain Management”
then on “Transfer Domain.” Read the guidelines
to make sure none apply to the domain name you want
to transfer. Put in the domain name, provide your payment
information and submit.
Why did my registration transfer
request get declined?
There are several reasons that a domain transfer would
be declined. The most common reason is the domain registration
has already expired or is almost expiring. Another reason
for declines is the current administrative contact not
confirming the email the losing registrar sends.
Can I transfer multiple domain
name registrations at one time?
Yes, this can be done through a bulk transfer order.
Contact your registrar for more information.
How do I transfer my domain
name registration away to another registrar?
You will need to contact the registrar you want to
transfer to and find out how to submit a request from
their system. All you have to do on our end is to make
sure the contact information on your account is up to
date so the requesting registrar will not have any problems
obtaining authorization for the transfer.
How do I transfer my domain
name registration to another registrant?
You will need to contact your registrar for a change
of ownership.
ADMINISTRATION
Who has access to modify a
domain name or account?
Only the registrant is authorized to request for login
information or modifications to an account/domain. But
anyone with access to an account can modify that account’s
contact information or the name server information for
all the domains within that account. If the listed registrant
is no longer an authorized contact of the company the
domain name is registered to, the company must send to AIT (via fax to 910-321-1390)
a signed, notarized letter on company letterhead requesting login information
for the account. The company should include verifiable contact information
to ensure AITDomains can communicate the new login information
How do I modify my account
information?
To modify your account information, log into your account
and click on “Account Information” and then
on “Update Contact Information.” Make the
necessary changes and press submit.
How do I modify my domain registration
WhoIS information?
The contact information for an account is the WhoIS
information for all the registrations within that account.
Updating the account information for your account, will
update the domain registration owned by your account.
Who do I list as the contacts
on the registration?
A domain name should generally be registered to the
owner/president/CEO/chairman of the business/organization
or to the business/organization itself. The business/organization
should also be listed as the billing contact. The web
master or IT person of the business should be listed
as the administrator and/or technical contact.
How do I set the auto-renewal
option for my registrations?
Log into your account and click on “Domain Management”
then on “List Domains.” Indicate the domain
you wish to auto-renew by clicking the radio button
beside the domain name (right side). The credit card
information you have on file will be used to pay for
the domain name renewals. Keep in mind if you do not
have default account payment information in your account,
the auto-renewal will not take place.
How can I avoid having to re-enter
my credit card information all the time?
You can provide default account payment information
for your account. To do this, click on “Payment
History” and then “Add Payment Information.”
How can I update my default
account payment information?
To update your default account payment information,
log on to your account and click on “Payment History”
and then on “Modify Payment Information”
How do I remove my default
account payment information?
What does the registration
lock feature do?
The registration lock prevents anyone from transferring
your account or modifying it in any way (DNS modification,
renewals, etc.) without your knowledge.
How can I lock/unlock my domain
name registration?
Log into your account click on “Domain Management”
and then on “Lock/Unlock Domains.” Pick
the domain name you wish to lock from the drop down
box and click on “Search.” You will be able
to Lock/Unlock the domain name at the next page.
NAME SERVER MODIFICATION
Who has access to modify
a domain name or account?
Only the registrant is authorized to request for login
information or modifications to an account/domain. But
anyone with access to an account can modify that account’s
contact information or the name server information for
all the domains within that account.
What are name servers and
why do I need them?
Put simply, name servers are what ties a domain name
to an IP address. You can obtain name servers from your
hosting provider. Name server information would look
something like:
Name Server Host Name Name Server IP Address
ns0.some-company.com 216.117.191.20
ns1.some-company.com 216.117.191.22
When putting in name server information within our
system, you will not need to put the name server IP
address.
How do I modify the DNS information
for my domain name?
Log into your account click on “Domain Management”
then on “List Domains.” Indicate the domain
you wish modify by clicking the radio button beside
the domain name (left side) and click on “Modify
Nameservers.”
Can I modify the DNS information
for more than one domain name at a time?
Yes. Log into your account click on “Domain Management”
then on “List Domains.” Indicate the domain
names that you wish to modify by clicking the radio
button beside the domain names (left side).
How do I register a name
server?
You can register a name server with us at no cost if
the domain name that is used for that name server is
registered with us. For example, if you have some-company.com
registered with us, you can register name servers with
that host name through us.
To register a name server, log into your account and
click on “Domain Management” then on “NameServer
Mgmt.” Put in the name server host name and IP
address and submit. The system will attempt to register
the name servers with all the registries we work with
(.COM, .NET, .ORG, .INFO, .BIZ, and .US).
How do I modify a name server's
host name or IP address?
To modify a name server you have registered, log into
your account and click on “Domain Management”
then on “NameServer Mgmt.” Click on the
name server in question make the necessary changes and
press submit.
How do I delete a name server?
To delete a name server you have registered, log into
your account and click on “Domain Management”
then on “NameServer Mgmt.” Click on the
radio button beside the name server (left side) in question
and then on “Delete Nameserver.”
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